Return Policy

Returning to our local Newbury Place store location is the quickest way to receive your refund or credit. Please follow the steps below to ensure a successful return. If you have any questions, please feel free to contact us at (203) 264-7333 or email at

How to Return an Item

STEP 1: Choose your Method

Return an item should be brought in or mailed to our local store at: 41 Oak Tree Rd, Southbury, CT 06488.

If you would prefer to mail your online order back to us, please include your packing slip or a copy of your order confirmation receipt with your return and mail it to us directly.

STEP 2: Detailed guidelines for returns

  • Purchases of On Sale Items are Final Sales and are not returnable for a refund or store credit.
  • Full Refund will be made for items returned within 30 days of purchase. A copy of the paid receipt or Online Order confirmation must be provided.
  • Items being returned more than 30 days from purchase date will not be accepted and no refund nor store credit will be provided.
  • Store Credit will be provided for returns of In Store purchases made within 30 days and when a purchase receipt isn’t available.
  • All Returned items must be in the manufacturer’s packaging, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions. Newbury Place reserves the right to deny any return not meeting these guidelines.
  • Items purchased at our store can only be returned in person to our store.
  • Items purchased online at can be returned in person or mailed to our store at: 41 Oak Tree Rd, Southbury, CT 06488.

STEP 3: Refund Method

Refunds will be issued as follows:

  • In the same form as the original payment except as noted below.
  • If a gift receipt, the refund will be issued in the form of Store Credit to be used for In Store purchases only.

Items non-eligible for returns or exchanges:

  • On Sale and Clearance Merchandise
  • Holiday Decor or Seasonal Items are not eligible for return 14 days after the Holiday (for example, Christmas decorations cannot be returned after January 8th) when a purchase receipt isn’t available.
  • Personalized and Customized Merchandise
  • Hand Sanitizer, Masks, Disinfectants and other forms of PPE
  • Merchandise damaged by the customer.