Returning to our local Newbury Place store location is the quickest way to receive your refund or credit. Please follow the steps below to ensure a successful return. If you have any questions, please feel free to contact us at (203) 264-7333 or email at info@newburyplace.com. 

How to Return an Item

STEP 1: Choose your Method

Return an item should be brought in or mailed to our local store at: 41 Oak Tree Rd, Southbury, CT 06488.

If you would prefer to mail your online order back to us, please include your packing slip or a copy of your order confirmation receipt with your return and mail it to us directly.

STEP 2: Detailed guidelines for returns

• Purchases of On Sale Items are Final Sales and are not returnable for a refund or store credit.
• Full Refund will be made for items returned within 30 days of purchase. A copy of the paid receipt or Online Order confirmation must be provided.
• Items being returned more than 30 days from purchase date will not be accepted and no refund nor store credit will be provided.
• Store Credit will be provided for returns of In Store purchases made within 30 days and when a purchase receipt isn’t available.
• All Returned items must be in the manufacturer’s packaging, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions. Newbury Place reserves the right to deny any return not meeting these guidelines.
• Items purchased at our store can only be returned in person to our store.
• Items purchased online at newburyplace.com can be returned in person or mailed to our store at: 41 Oak Tree Rd, Southbury, CT 06488.

STEP 3: Refund Method

Refunds will be issued as follows:

• In the same form as the original payment except as noted below.
• If a gift receipt, the refund will be issued in the form of Store Credit to be used for In Store purchases only.

Items non-eligible for returns or exchanges:

• On Sale and Clearance Merchandise
• Holiday Decor or Seasonal Items are not eligible for return 14 days after the Holiday (for example, Christmas decorations cannot be returned after January 8^th) when a purchase receipt isn’t available.
• Personalized and Customized Merchandise
• Hand Sanitizer, Masks, Disinfectants and other forms of PPE
• Merchandise damaged by the customer.